Privacy Policy

In short

• We collect the information needed to provide a resource, email update, enquiry response, booking or Forge member service.
• Your public First Enquiry writing stays in your browser. If you choose to receive email, we send your email address and consent to Kit.
• If you ask us to email your Maker Starting Point result, we store its scores against your email address. We do not store the 12 individual answers.
• You can unsubscribe, ask to access or correct your information, or make a privacy complaint by contacting us.

1. Who we are

makeros.me is operated by John C.H. Perry Pty Ltd (ABN 65 057 135 832), trading as MakerOS. In this policy, “we”, “us” and “our” mean John C.H. Perry Pty Ltd (ABN 65 057 135 832), trading as MakerOS.

For privacy questions, requests or complaints, contact John Perry, CEO, at john@johnchperry.com, or write to Suite 760, 585 Little Collins Street, Melbourne VIC 3000, Australia.

2. What we collect

Depending on how you use MakerOS, we may collect:

• your name and email address when you contact us, book a conversation, create a Forge account or make a purchase;
• your email address, consent and the MakerOS tag or waitlist tag associated with your signup;
• your first name and your answers to signup questions (for example your stage, goals, challenges and preferred type of help), stored in Kit as tags and custom fields and used to choose which emails you receive;
• if you ask us to email a Maker Starting Point result, your first name, email address, three scorecard scores, score bands, overall result band and completion date, stored in Kit as tags and custom fields;
• email engagement information, such as opens and link clicks, recorded by Kit;
• Forge member account, membership and workspace information where you use the Forge workspace; and
• limited technical information generated when you use the website, such as information required to deliver and secure the service.

The answers entered into the public First Enquiry are stored in your browser, not sent to us, unless you later choose to provide information separately. The 12 individual answers entered in The Maker Starting Point are not stored or sent to us. If you ask us to email your scorecard result, we store only the calculated scores and result bands against your email address. Please do not include sensitive information in a form, enquiry or email to us.

3. How we collect and hold it

We collect personal information directly from you when you subscribe, ask us to email a Maker Starting Point result, join a waitlist, contact us, book a conversation, create a Forge account or purchase from us. We do not buy mailing lists.

We hold personal information electronically using the service providers described below and take reasonable steps to protect it from misuse, loss and unauthorised access.

4. Why we collect, use and disclose it

We use personal information to provide requested resources and email updates, deliver Maker Starting Point results, administer the Forge Entry waitlist, respond to enquiries and booking requests, provide Forge workspace access to members, maintain the security and operation of our website, and meet legal and record-keeping obligations.

We may disclose personal information to the service providers described in section 5 where necessary to provide these services, and where required or permitted by law. We do not sell personal information or disclose it to third parties for their own direct marketing.

We use Kit for automated email delivery, segmentation and subscriber profiles—for example, storing your first name, signup answers and scorecard result as tags and custom fields, and sending the email sequence that matches the information you provide. A scorecard result email is sent only when you request it. We use a separate consent choice for broader MakerOS email updates and offers. These processes do not make decisions that produce legal or similarly significant effects for individuals.

5. Who stores information for us

6. Cookies and analytics

We use essential cookies where needed to provide secure Forge sign-in and maintain a session. You can control cookies through your browser settings, although this may affect parts of the Forge workspace.

We do not currently use website analytics or advertising pixels. If we introduce privacy-focused website analytics, we will update this policy before doing so.

7. How long we keep it

• Email subscribers: while you are subscribed. After you unsubscribe, we delete or de-identify other subscriber information within 30 days and retain a minimal opt-out record for as long as needed to honour your request.
• Maker Starting Point results: for 24 months after delivery, unless you choose MakerOS email updates, in which case the email-subscriber period above applies. If you ask us to delete the result, we delete or de-identify it within 30 days, except for a minimal opt-out record needed to honour your request.
• Enquiries and booking correspondence: for 24 months after our last contact.
• Forge workspace information: while your membership is active and for 24 months after it ends, unless you ask for deletion earlier and we are not legally required to retain it.
• Payment and tax records: for at least five years, or longer where required by law.

When information is no longer needed for these purposes and we are not required to retain it, we delete it or de-identify it.

8. Your choices and access requests

Every marketing email includes an unsubscribe link. You can also unsubscribe, request access to your personal information, ask us to correct it, or ask us to delete it by emailing john@johnchperry.com. We may need to verify your identity. We will respond within 30 days and do not charge for making a request.

If we cannot comply with a request, such as where a legal record-keeping obligation applies, we will explain why in writing and tell you how to complain.

9. Overseas disclosure

Some of our service providers are based outside Australia or may process information outside Australia, including in the United States. See section 5 for the providers we use. We take reasonable steps to use reputable providers and to limit disclosures to what is needed to provide our services.

10. Security

We use established service providers, limit access to people who need it, and use strong passwords and multi-factor authentication on relevant accounts. No online system is completely secure, but we take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

11. How to complain

Please send privacy complaints to john@johnchperry.com. We will acknowledge your complaint, investigate it and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

12. Children

MakerOS is not directed to people under 18 and we do not knowingly collect their personal information. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

13. Changes to this policy

We may update this policy from time to time. We will publish the updated version on this page and change the “Last updated” date. If a significant change affects current subscribers, we will also notify them by email where appropriate.